Network Outage

UPDATE: Issue has been resolved. Please see timeline below for details.

One of the data centers we currently use is experiencing an unusual network level outage. This is impacting a couple of our external website properties, specifically the Sucuri Login area and SiteCheck.

Rest assured that none of the monitors scanning your sites are affected, only the servers housing our external facing properties. We’re working with the data center and network provider to better understand the issue. The minute we learn more we will pass it on.

This will impact our ability to:

  • Respond to your support inquiries
  • Perform cleanups

We sincerely apologize for the inconvenience. As we learn more we will pass it on.

Please direct any questions or concerns to info@sucuri.net.

Timeline

8.31.12 12.42pm PST – Data Connectivity Issues (Affecting User dashboard login, SiteCheck)



8.31.12 12:52pm PST – Network Provider update: NAC has informed us of a power issue affecting at least some portion of the datacenter. As soon as power is restored we are poised to execute our recovery procedures to all affected systems.


8.31.12 1.06pm PST – Data Connectivity Restored. Power restored at datacenter.

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About Tony Perez

I'm a technologist with a passion for the Information Security domain. I am especially interested in malware reverse engineering, incident handling and response as well as offensive counter measures. Catch my personal rants on tonyonsecurity.com and follow on twitter at perezbox.