Early this morning we got complaints from our clients mentioning that Norton was flagging Helpscout, a Help Desk System.
Some of the pages were triggering this warning
Upon a quick check at Norton Safe Web, we can clearly see that a few files (4) were flagged by them
We tried accessing those to see if there was indeed any malicious content in it but all of them led to a 404 – Not Found page. With that being said, all we can do at the moment is wait for Helpscout to ask Norton to review the Blacklisting status.