Sucuri Labs

Helpscout Blacklisted by Norton

Early this morning we got complaints from our clients mentioning that Norton was flagging Helpscout, a Help Desk System.

Some of the pages were triggering this warning

Upon a quick check at Norton Safe Web, we can clearly see that a few files (4) were flagged by them

We tried accessing those to see if there was indeed any malicious content in it but all of them led to a 404 – Not Found page. With that being said, all we can do at the moment is wait for Helpscout to ask Norton to review the Blacklisting status.

Rodrigo Escobar

Rodrigo Escobar is Sucuri's Sr. Malware Research Manager who joined the company in 2012. Rodrigo's main responsibilities include the coordination of malware analysts and research groups, and deployment of effective remediation solutions. His professional experience covers more than eight years in website remediation and malware analysis. When Rodrigo isn't investigating cyber threats and looking for solutions to prevent them, you might find him at the computer, reading assembly and learning new skills. Connect with him on LinkedIn.