Picture this: It’s October 2016, and you’re trying to access your favorite websites – Twitter, Netflix, Spotify – but nothing’s loading. If you can believe it, this wasn’t just a bad day for the internet; it was the result of one of the largest DDoS attacks in history, targeting Dyn, a major DNS provider. Fast forward to 2023, and Google Cloud is fending off another massive attack, this time peaking at 398 million requests per second. These incidents highlight a crucial aspect of our digital world: the need for robust website monitoring.
But what exactly is website monitoring? At its core, it’s the process of continuously checking a website’s availability, performance, and security. It’s like having a vigilant guardian for your online presence, always on the lookout for potential issues. In the online world, where a single minute of downtime can cost thousands of dollars and damage your reputation, website monitoring isn’t just nice to have – it’s critical.
Let’s geek out a bit and dive into the world of website monitoring, exploring why it’s essential for security, performance, and user experience. Trust me, by the end of this article, you’ll be itching to set up monitoring for your own site!
Contents
- What is website monitoring?
- How website monitoring works
- Benefits of website monitoring
- Choosing the right website monitoring tool
- Best practices for Website Monitoring
- Additional resources
What is website monitoring?
Website monitoring is more than just checking if your site is up or down. It’s a comprehensive approach to ensuring your website is functioning optimally at all times. Think of it as a health check-up for your website, but instead of annual visits, it’s happening continuously, 24/7.
There are several types of website monitoring, each focusing on different aspects of your site’s health:
- Uptime monitoring: This is the most basic form, checking if your website is accessible to users.
- Performance monitoring: This measures how quickly your site loads and responds to user requests.
- Security monitoring: This keeps an eye out for potential security threats, malware, and unauthorized changes to your site.
Beyond the performance and security of your site, there’s also monitoring website SEO and overall function. Each type of monitoring plays a crucial role in maintaining a healthy, efficient, and secure website. By implementing a comprehensive monitoring strategy, you’re essentially creating a safety net that catches issues before they become major problems.
How website monitoring works
Now, let’s pull back the curtain and see how the magic happens. Website monitoring tools use a variety of technologies and processes to keep your site in check.
At the heart of most monitoring systems are automated scripts that periodically send requests to your website. These scripts act like virtual users, accessing your site from different locations around the world. They check for response times, analyze the returned data, and flag any issues they encounter.
For more advanced monitoring, tools like Sucuri use sophisticated methods such as:
- Continuous scanning and real-time alerts: Regular checks for malware, backdoors, and other security threats. Immediate notification when issues are detected.
- Traffic analysis: Monitoring incoming traffic patterns to detect potential DDoS attacks.
- File integrity monitoring: Checking for changes to your website files.
The data collected from these processes is then compiled into comprehensive reports, giving you a bird’s-eye view of your website’s health and performance.
Benefits of website monitoring
Now that we understand what website monitoring is and how it works, let’s talk about why it’s so darn important. The benefits of website monitoring are numerous and can significantly impact your online presence.
Minimizing downtime
Downtime is the silent killer of online businesses. Website monitoring acts as your 24/7 vigilant guard, constantly checking your site’s pulse and alerting you to issues faster than you can say “server crash.” This rapid response time is crucial, as even small businesses can lose significant revenue and customer trust during outages.
Moreover, monitoring helps identify patterns in your site’s performance. By recognizing these patterns, you can proactively address issues before they become full-blown problems and ensure your site stays up and running when it matters most.
Optimizing performance
Performance optimization is like tuning a race car – it’s all about squeezing out every bit of speed. Website monitoring tools provide a wealth of data on your site’s performance, from server response times to page load speeds. This is critical, as many mobile users will abandon a site that takes longer than a few seconds to load.
Advanced monitoring tools can even simulate user journeys, identifying bottlenecks in specific processes like checkout or form submissions. This granular data allows for targeted optimizations that can significantly impact your bottom line, improving not just speed but also user retention and conversion rates.
Enhancing user experience
User experience (UX) is the secret sauce of successful websites, and monitoring contributes to UX in ways you might not immediately realize. Beyond just keeping your site up and fast, it ensures that all features and functionalities are working as intended. Without monitoring, you might not notice if crucial elements like your ‘Add to Cart’ button stop working until sales mysteriously drop.
Consistent monitoring also allows you to track user behavior over time. You can see how changes to your site impact user engagement, helping you make data-driven decisions to continually improve the user experience. This ongoing refinement based on real user data is key to staying competitive in the digital landscape.
Identifying security threats
Security threats are constantly evolving, and website monitoring is your trusty sheriff in this wild west. Modern monitoring tools don’t just check if your site is up; they can detect malware infections, unauthorized file changes, and even potential DDoS attacks. Some advanced tools use machine learning to identify patterns of suspicious behavior, alerting you to potential threats before they become actual breaches.
Think of investing in robust monitoring as a form of insurance – it might seem unnecessary until you really need it. By keeping a vigilant eye on your site’s security, you’re protecting not just your data, but your reputation and bottom line as well.
Improving SEO
Search engines are like picky eaters – they have very specific preferences, favoring sites that are fast, reliable, and provide a good user experience. Website monitoring helps you tick all these boxes. Google, for instance, uses page speed as a ranking factor, and uptime is crucial for SEO. If your site is down when Google’s crawlers come knocking, it could negatively impact your rankings.
Monitoring also helps maintain your site’s reputation with search engines. Frequent downtimes or slow load times can signal to search engines that your site provides a poor user experience, potentially leading to lower rankings. By ensuring your site is always performing at its best, you’re giving yourself the best chance to climb those search engine results pages.
Providing valuable insights
Data is the new oil, and website monitoring provides a gusher of valuable information. Beyond just performance metrics, monitoring can offer insights into user behavior, peak traffic times, popular content, and more. This data allows you to make informed decisions about everything from server upgrades to content strategy, ensuring your website not only stays up but continually improves and evolves.
Some monitoring tools even integrate with analytics platforms, allowing you to correlate site performance with business metrics. Imagine being able to see how a 0.5-second improvement in load time impacts your conversion rate – that’s the power of these insights. By leveraging this data, you’re not just maintaining your site; you’re actively driving your business forward.
Choosing the right website monitoring tool
With so many options available, choosing the right monitoring tool can feel overwhelming. Here are some factors to consider:
1 – Features
The feature set of a monitoring tool can make or break its usefulness for your specific needs. It’s not just about having a laundry list of features; it’s about having the right ones for your website.
Start by assessing your website’s complexity and your monitoring goals. Are you running a simple blog, or a complex e-commerce platform? Do you need basic uptime monitoring, or are you looking for in-depth performance analytics?
Look for tools that offer:
- Uptime monitoring
- Performance monitoring (page load times, server response times)
- Security scanning (malware detection, vulnerability assessments)
- Real-user monitoring
- API monitoring (if applicable)
Remember, more isn’t always better. A tool with a ton of features you’ll never use might end up being more confusing than helpful. On the flip side, if you’re planning to scale your website, you might want a tool that offers more than you currently need.
2 – Budget
Ah, the almighty dollar. Budget considerations are crucial, but remember, the cheapest option isn’t always the most cost-effective in the long run.
Monitoring tools come in a wide range of price points:
- Free tools: Great for small websites or those just starting out. However, they often have limited features and may not be suitable for business-critical sites.
- Basic paid plans: Usually ranging from $10-$50 per month. These often offer more comprehensive monitoring but may lack advanced features.
- Advanced plans: Can range from $100-$1000+ per month. These are typically geared towards larger websites or those with specific needs.
- Enterprise solutions: Often priced on a custom basis, these offer the most comprehensive features and support.
When considering your budget, think about the potential cost of downtime or security breaches. A more expensive tool that helps prevent these issues might actually save you money in the long run.
3 – Ease of use
You shouldn’t need a Ph.D. in computer science to use your monitoring tool. The best tools strike a balance between powerful features and user-friendly interfaces.
Consider:
- The initial setup process: How long does it take to get up and running?
- The learning curve: Is it intuitive, or will your team need extensive training?
- Dashboard clarity: Is the information presented in a clear, actionable way?
- Customization options: Can you tailor the tool to your specific needs without a headache?
Look for tools that offer good documentation, video tutorials, and customer support that are quick to respond. These can significantly ease the adoption process.
Remember, a tool is only as good as its user. If it’s too complicated, you might not use it to its full potential and negate any benefits it might offer.
4 – Support
When it comes to website monitoring, good support isn’t just nice to have – it’s essential. Your website doesn’t sleep, and neither should your support team.
Key aspects to consider:
- Availability: Look for 24/7 support, especially if your website caters to a global audience.
- Response time: How quickly can you expect a response when you have an issue?
- Support channels: Does the tool offer support via email, chat, phone, or all of the above?
- Knowledge base: Is there a comprehensive self-help section for common issues?
- Community forums: Active user communities can be a great resource for tips and troubleshooting.
Don’t underestimate the value of good support. When your site goes down at 2 AM, you’ll be thankful for that round-the-clock support team!
5 – Scalability:
Your website is going to grow (that’s the plan, right?), and your monitoring tool should be able to grow with it.
Consider:
- Pricing tiers: Does the tool offer different plans that you can upgrade to as your needs increase?
- Feature expansion: Can you add on additional features or integrations as needed?
- Multi-site monitoring: If you plan to launch multiple websites, can the tool handle them all from a single dashboard?
- API access: Does the tool offer API access for custom integrations or expanded functionality?
- Data retention: As your site grows, you’ll likely want access to more historical data. Does the tool offer flexible data retention options?
A scalable tool will save you the headache of having to switch providers down the line, which can be a time-consuming and potentially disruptive process.
Sucuri, in particular, offers a unique combination of security monitoring and performance optimization. Our team of security experts provides round-the-clock support, making us an excellent choice for businesses that prioritize security.
Best practices for website monitoring
Implementing website monitoring is just the first step. To get the most out of your monitoring efforts, consider these best practices:
- Regular testing: Don’t just set it and forget it. Regularly review your monitoring setup to ensure it’s still meeting your needs.
- Set up effective alerts: Configure your alerts to notify the right people at the right time. Too many alerts can lead to alert fatigue, while too few might mean missing critical issues.
- Use data to drive decisions: The information gathered through monitoring is gold. Use it to make informed decisions about improvements and optimizations.
- Monitor from multiple locations: If you have a global audience, make sure you’re monitoring your site’s performance from various geographic locations.
- Test different scenarios: Don’t just monitor your homepage. Set up checks for critical user journeys, like checkout processes or login functionality.
- Keep security in mind: Regular security scans should be part of your monitoring routine. Tools like Sucuri can help automate this process.
- Stay informed: Keep up with the latest trends and best practices in website monitoring and security. The digital landscape is always evolving, and so should your monitoring strategy.
Remember, Sucuri’s team of experts can provide guidance on implementing these best practices, especially when it comes to security monitoring.
Simply put, website monitoring isn’t just a nice-to-have – it’s a must-have. From ensuring your site is always up and running to protecting against security threats, monitoring plays a crucial role in maintaining a successful online presence.
We’ve covered a lot of ground, from understanding what website monitoring is and how it works, to exploring its benefits and best practices. Remember, the goal of monitoring isn’t just to collect data – it’s to use that data to continually improve your website’s performance, security, and user experience.
Whether you’re running a small blog or managing a large e-commerce site, implementing a robust monitoring strategy can make a world of difference. So why not start today? Take a look at your current setup, consider the tools we’ve discussed, and think about how you can level up your website monitoring game.
Additional resources
Want to dive deeper into the world of website monitoring? Here are some resources to get you started:
- Sucuri Blog (https://blog.sucuri.net/): A wealth of information on website security and performance.
- Sucuri SiteCheck (https://sitecheck.sucuri.net/): Free website malware and security checker.
- Google’s Web.dev (https://web.dev/): Offers tools and guidance for website performance optimization.
- OWASP (https://owasp.org/): A great resource for understanding web application security risks.
Need more information or assistance with website monitoring? Don’t hesitate to chat with us! We’re always ready to help you keep your website secure and performing at its best.
Ben Martin![Malware comes in many different varieties. Analyst Krasimir Konov is on this month’s Sucuri Sit-Down to help keep them all straight. From malicious iframes to SEO spam, join host Justin Channell as he racks Krasimir’s brain on all the different types of malware. Also, Krasimir discusses his recent blog post about a malicious cURL downloader, and Justin breaks down the latest website security news, including patched plugins you should update. Podcast Transcript Justin Channell: Hello, and welcome to the Sucuri Sit Down. I'm your host, Justin Channell, and this is a monthly podcast about website security, where we get in-depth with the malware removal experts here at Sucuri. Later in the show, I'll have our analyst Krasimir Konov to chat about some different types of malware, but first, let's take a look at other topics we've published on our blog and Sucuri labs notes this month. First up, we have some new information about credit card skimming with hackers using a hybrid method to steal payment information from eCommerce websites. Our analyst Dennis Sinegubko wrote about this for the Sucuri blog back at the beginning of June. Now, most credit card stealing malware is a client side JavaScript that grabs data and sends it to a third party server. But, that approach has a drawback for bad actors because it's still possible to track the requests and catch them as being suspicious. Now, to get around that, bad actors have started harvesting information server side by modifying core PHP files. In this case, the infection would be undetectable from the outside, but it's still going to be pretty easy to find because you're rarely modifying any of those core files, so any of those changes that are going to come up are going to be suspicious. To get around both of these drawbacks, we're seeing bad actors combine the two. So client side snippets of JavaScript are sending stolen credit card data to server side scripts that they've installed on the same server as the site. Now, this allows bad actors to cover their tracks a little bit because the traffic that's being redirected is going to the same server, and that's less likely to be flagged as suspicious. It's a bit more complicated to pull this off, but our team has been seeing this hybrid approach in the wild, so it's something to be on the lookout for. Now, another month has passed, and we found more cross site scripting attacks targeting WordPress plugins. Most notably, we discovered one that affects users of the YITH WooCommerce Ajax Product Filter plugin. Now, this is a plugin that allows WooCommerce stores to be filtered by product type, and it's pretty popular. It's got about 100,000 users right now, so with it being vulnerable, it's very important that all of them update to the latest version, which is 3.11.1. Some of the other plugins we found cross site scripting vulnerabilities with included Elementor Page Builder, Careerfy, JobSearch, and Newspaper. If you're looking for a full list of vulnerabilities that have been patched this month, John Castro at the Sucuri Labs blog has you covered. Check out our show notes for the link. Also, this month I had a blog go up detailing what's called a jibberish hack. It's basically the same motivation as an SEO spam attack where bad actors use your site's good standing to redirect visitors to their own sites. But in this attack, you'll find a bunch of randomly named folders filled with a ton of HTML files with really nonsensical file names like cheap-cool-hairstyles-photos.html. It's just going to be a mishmash of keywords that clearly you didn't put there. Unfortunately, just deleting all those HTML files and folders is not going to be enough to get rid of that jibberish hack though. You're going to need to fully clean any hacked files and database tables, and then you're going to have to deal with all the damage caused to your site's standing. And just keep in mind, if you find anything about that process too daunting, we're always here to help. Now, for this month's Sit Down, we have Sucuri analyst Krasimir Konov. Earlier in June, he had written a lab's note about a malicious downloader script that used the curl function, and we chatted a bit about it, but more importantly, we went really in-depth on all the different varieties of malware that website owners need to be aware of. But, before I get started with Krasimir, I just wanted to remind you about the Sucuri Sync-Up, our sister podcast. It's a weekly website security news briefing that you can find anywhere you get your podcasts, as well as the video version on our social media feed, and now you can even get it on your Amazon Alexa smart speakers. Just search Amazon skills for Sucuri Sync-Up, add the flash briefing, and get new content delivered every Monday. Now, on with the show. Hi Krasimir, thanks for joining us on the show. I thought we could start off and maybe have you tell us a little bit about yourself and what you do here at Sucuri? Krasimir Konov: Yeah, sure. Well, I joined Sucuri originally in 2014, but I've been in the IT business for about 10 years. Nine of those I did security. And currently at Sucuri I'm one of the malware analysts. I used to work in the front lines, used to clean websites and whatnot, and then I gradually moved up, and now I'm working in the malware research department. And my day to day job is basically analyzing malware, and then once I analyze it and figure out what it is, then I will create a signature for it. And we'll add those signatures to our tools, so we can automate some of the work we do. And I also write some Labs Notes blog posts. Usually, if I find something interesting in malware or some security topic, I'll write about it. Justin Channell: Yeah. And of those topics recently that you wrote about, one was about a malicious curl downloader, and how exactly did that work? Krasimir Konov: Right, yeah. That was an interesting one, but not very unique or anything like that. We see that a lot with curl being used as a downloader. It's a very common malware. So rather than including the actual malware in the file, the attackers would use curl to download the malicious code. In this case, they'll download it from Pastebin, but it could be anything. It could be another website or anything like that, and curl would just make a call to the website, request the code. The website will respond with the code, and then later on, there is some code to either save the output somewhere on the website, or you'll just run it through eval and execute the actual code right away. Justin Channell: Right. And you said that it's commonly found in malware, but let's kind of maybe talk a bit broader about malware in general. What is everything that is classified as malware? Krasimir Konov: Well, in general it will be anything that the owner of the website didn't authorize, anything that was added by a third party. There is a lot of different malware. It could be even something like a defacement that will also be considered malware because it was something the user did not authorize. Even though it might not be doing anything malicious on the website, it's not infecting users, the visit is still something they did not authorize. So defacement would also be considered malware. And even something like ransomware where the website is technically not really damaged, it's all encrypted, but it's not infecting anybody. It's not doing anything malicious, but it's still encrypting the entire website and asking the user or the customer, the owner of the website for a ransom they need to pay in order to get the website back online. Justin Channell: Okay. Let's maybe break it down to each individual type of malware. For example, what would be a way that maybe I-frames could be maliciously used by a hacker? Krasimir Konov: Yeah. An I-frame can be used maliciously when it loads content from another location. You can look at the I-frame as a window that just opens another website. So anything that website has on it, you're pretty much loading it through the I-frame. So if that website is infected and it's serving some kind of malware, by opening an I-frame, you're loading all those elements, everything that was on this website. And sometimes the I-frame can be as small as pixel or something hidden somewhere off the screen, so you wouldn't even know that it was opening it. Justin Channell: And yeah, I feel like we've also seen a lot of them where they're used almost to mimic popups as well. Krasimir Konov: Yeah. I mean the I-frame, it could just load from another website and the other website could do anything. It could be serving just malware and it would try to infect the user that doesn't even know that they're being connected to the other website. It could just have some other JavaScript that's just trying to open up pop ups on the original website through the I-frame. Yeah, it could be a lot of things. Justin Channell: Okay. And also, let's talk a little bit about conditional redirects and how those work. What allows a script to detect which devices are coming in and where they're coming from? Krasimir Konov: Right. Yeah. That's a common one we see a lot. Basically, a conditional redirect would be something, it's a redirect on the website. It's obviously malicious, but there's certain conditions that need to be met before the redirect is actually executed or the redirect happens. For example, let's say if it's on a phishing website or a phishing page that is hidden somewhere on the website. For example, if Google visits it, obviously the attacker doesn't want Google to see the actual phishing page and record it as a phishing page. So they'll look for, for example, the IP address. They would look for the user agent. And a lot of times they can tell that it's a bot. So they'll just return a 404 response, for example, that will be like, "Oh, page not found." So Google would be like, "Oh, it looks like this page doesn't exist." But then if a regular user goes to the same page, then those conditions will be met. The actual website or the script behind the phishing will check and see, and be like, "Oh, this one is running Firefox or Chrome," and be like, okay. And then they'll look at the IP and be like, "Oh, he's in whatever, he's in United States somewhere." And he's like, "Oh, okay. That's good." And then once all of these conditions are met, then the actual script will serve them the actual phishing page. And it'll be like, "Oh, you need to fill out this to recover your account or whatever, or type in your credentials to log in here." Justin Channell: And so this is the type of thing we're really, a website owner is going to run into this more commonly when people are complaining about they're getting served bad content or whatever, and they can't seem to replicate it. It's likely probably these kind of redirects. Is that right? Krasimir Konov: Right, right. It could be something as specific as, for example, a range of IP addresses that correspond to an ISP or maybe let's say a country. It could be like, "Oh, were targeting only customers in the US," so if you're connecting from another country and you go to the same website or the same page, it would just say 404. It will give you a page not found. But then if you actually have an IP address from the United States, you're connecting from the United States, then it will actually show you the phishing page. Justin Channell: Now another type of malware I feel like we see a lot here is SEO spam. We hear people talking about that. What are some of the top SEO spam keywords that you see coming through? Krasimir Konov: Yeah. We get that a lot. We see a lot of spam on websites. A lot of times attackers will use SEO spam to gain ranking for their own website. Or they'll just try to include some kind of SEO spam in links to another website that they're currently running or something. I mean, these things change all the time. So a website might be up for a week and then it'll disappear, and then they'll start another campaign. But yeah, we see that a lot. We see all kinds of keywords they use. Most common ones will be something like Viagra. We'll have like jerseys for sale. A lot of times, they'll use name brands like Nike, Rolex, Prada. We've seen even some essay writing services for some reason. I'm not sure why, but that's common. We see, for example, pharmaceuticals a lot that will use specific medicine names. They'll use all kinds of replicas, like a replica bag of this, replica this, replica that. We'd see prescription, also payday loans. And obviously there's some adult related sites and things like that keywords. Justin Channell: So pretty much anything that people are going to be searching and clicking on are probably going to be targets for SEO spam? Krasimir Konov: Right. I think a lot of it commonly is pharma related because a lot of people are looking to buy medicine online, and a lot of times will require a prescription. So a lot of people are like, "Oh, let me see if I can find this medicine that I can buy it online somewhere." They don't need a prescription. They don't want to pay to visit a doctor and whatnot, and they'll look for it. And yeah. Justin Channell: Now, whenever somebody's website does get hacked with a SEO spam attack, what kind of effect can it have on the website beyond just being defaced? Krasimir Konov: Yeah. You can have a lot of things can happen, negative things. For example, the website can be blacklisted because of the keywords. And that usually represents a big red warning when you go on the website, depending on who blacklisted it. But if it's Google, for example, you'll see a big warning and it'll tell you this website contains malware or there's something wrong with this website. So, pretty much all the traffic on the website will be gone. And then you can also lose a lot of your reputation if there is a SEO spam on the website. For example, if you were ranked in say number five for certain keywords that represent your product on Google search engines, and then suddenly you get hit with SEO spam, then all these search engines then go and visit the website. And all of a sudden they're like, "Oh, there's all these weird key words on here, all this SEO spam that's causing a lot of mixed signals." And the search engines are like, "Oh, where do we rank this website now? Do we rank them with this product that's originally what the website is about? Or do we take into consideration all these other keywords that are mixed up that are SEO spam?" So, all of a sudden your website might go from being ranked number five on the first page to being on the 10th page. And then you rank for all these other keywords that you didn't intend to. And then people search for something completely different. They're searching for jerseys or something, or now they're searching for Prada products, and then suddenly your website pops up in there. So you're not really getting any good traffic, not targeted traffic. But, yeah. Justin Channell: Okay. So in a lot of ways, the effects of SEO spam would kind of be the same for defacements or any kind of malware with the blacklisting, but it does bring that kind of unique part to it where then it can also then bring traffic that you weren't expecting from somebody searching for jerseys, for example. I had not really ever thought about that. Krasimir Konov: Right, right. Yeah. It will definitely bring some traffic. I've seen a lot of times where websites will be connected. Let's say, there was 1,000 websites that were all infected with SEO spam, and it will kind of link each other to try to bring each other up into the rankings. And so you would see a lot of strange traffic from some random websites that were, for example, that were previously infected, even if they might not be anymore. But yeah, they'll be sending traffic to you or there'll be usually search engines sending you traffic, but for the wrong keywords. People are looking for something else, so obviously they're not going to be interested in your website. They're not going to buy anything because they're not looking for that. Justin Channell: And now, so thinking of the way websites get infected, a very common way it seems to be is through phishing campaigns. What are some recommendations you have for the best ways to avoid becoming a phishing victim? Krasimir Konov: Yeah. There is some ways. I mean, it depends really on the type of attack. Obviously, a lot of people, when they think of phishing, they think, "Oh, it's just like a PayPal phishing page and it just looks like the original," but it could be more subtle. If it's just a regular page where you're just going and you get redirected to another website, obviously the first thing to look is if you have the security padlocks, make sure that traffic is encrypted. A lot of these websites don't really have any encryption nowadays. More are starting to get that with pre SSLs being issued and whatnot. But that's the first thing to look and see, make sure. Anywhere you're typing your sensitive information, you want to make sure you have the padlock to make sure everything is encrypted. Krasimir Konov: But also you want to look at the URL of the actual website you're visiting. A lot of times they'll try to hide it. So you might have to be careful and look closely. Something that might be an I will be an L or something like that. And a capital I and L might look kind of similar into your IRL, so you might miss something like that. Say, if you're looking for PayPal and it might replace the L with an I, and if you don't look closely, it might look exactly the same. And you're like, "Oh, okay, it's paypal.com," but not really. So yeah. Just pay attention to the URL, make sure it is the actual website. There's no paypal.com dot something, dot something else, dot com. Yeah. You want it to just say paypal.com, and then it'll have forward slash and something else. But yeah, it gets more complicated when you have, for example, a phishing page that's injected into a regular page. For example, you have a checkout page on a website that you're buying things from and you go through the checkout page and you're looking at where you type in your credit card information and whatnot. And you might have a phishing page that actually looks exactly like a little box that gives you where you put in your credit card number, or your name, your address, and all that. So that will be more subtle. For example, that could be also an I-frame that's just coming from another page. And it will look exactly like it's part of the website. You're on the legitimate website, but only that portion of the website is actually the phishing page. And you look at it and you're like, "Oh, okay. It looks fine. I'm just putting my credentials." So that one could be a lot harder to figure it out. Usually, if it's something like that, I look for something that looks kind of out of place. Maybe they didn't get the right font. It might not be the same as the original website or there might be something out of place, some fields that are missing or some fields that are squished into the left or the right. It looks kind of awkward. It's like, why would this be like this? The whole website looks professional. There's a pink background or something, for example, and then suddenly there's this white box in the middle. It's like, ah, it looks kind of weird, out of place. Justin Channell: So pretty much if anything looks slightly out of place, you really should double check everything at that point. Krasimir Konov: Right. Right. Yeah. Obviously there's more ways that you can check, but I wouldn't get into more technical, like inspecting elements and looking at stuff, but yeah. Justin Channell: And now another type of malware that's kind of, and it kind of plays in with whatever the other infection is, is backdoors. Can you give us some examples of what backdoors can be? It's mainly just when a hacker can get back into the site to reinfect it, but I know there are a ton of different methods. And what are some of the more common ones and then maybe some that really interesting that you've seen? Krasimir Konov: Yeah, there is a lot. They'll probably be one of the first things the hacker would do is if they compromise a website, obviously they'll try to spread backdoors and just inject code everywhere so they can get back in, even if the owner of the website or webmaster cleans it. They want to try and hide some malicious code somewhere so they can always get back in. There's many variations. A backdoor could be something as simple as a single line of code to just [inaudible 00:20:19] argument, some kind of string or something via get or post. Krasimir Konov: And then it runs into an eval, so it evaluates the code and executes it. And some backdoors are very complex and they can be included in, let's say you have a WordPress site and you have a specific login page where all the login credentials are being processed and everything else. They could even inject code into that to basically bypass the whole login mechanism so that they can just bypass everything. They don't even have to know any user. They don't have to know the password, nothing. They'll just include some lines in there, and every time they'll be just able to log in. Yeah. It gets pretty crazy. Yeah. I mean, there's all kinds of malware. There is always a malware, for example, that just targets credit cards and will just target the eCommerce websites. And they'll just try to steal the login credentials, I mean, the credit cards. They'll try to get your address, your credit card information, any kind of CVV code or whatever you typed into the billing address, everything. And then there's also malware like the backdoors that are just trying to keep the attacker in control and trying to get them back into the website. There's just so many variations of what a malicious user might want to do on a website. Some can be something as simple as just reinfecting the website. They don't want to keep control. They just want to keep reinfecting it with some kind of malware. So even if you clean it, it would just get reinfected. Some of them in the database, otherwise might be in the files. We've seen some added into a [inaudible 00:22:14] job that just keeps running on the server. There could be malware that is just a giant to, for example, attack out of websites. Like for example, a distributed denial service where they put the same malware on thousands of websites. And then they try to send traffic to one website to try to bring it down. Yeah. People try to do all kinds of stuff with websites. We've seen even some cryptocurrency mining malware that you go onto a website and suddenly your PC starts running like crazy. And you're like, what the hell is going on? Your fans turn on and the PC is 100% CPU. And it turns out that the website has some malware that's just by mining Bitcoins with your CPU and it's using all of it. Justin Channell: Wow. Okay. So one question now, the last question I have is of all the malware that you've seen, what do you think is the coolest piece of malware that you've ever seen? Krasimir Konov: I think the coolest would be the ones that are so subtle that you don't even know that it's there. For example, we've seen some that were pretty innovative. It will be just a one liner code that's just one line. And for example, it will be let's say 40-50 characters, something like that. And that's all it is. And they'll hide it somewhere in between the legitimate code. And if you don't know what you're looking for, you would never see it. It doesn't look suspicious. There is no links to some other website. There's no some kind of encrypted code or anything like that. It's just a simple one line. And then if you're just scrolling through the file looking for something, you would never see it. It just looks like all the other code. And then if you look closely, you're like, "Oh, there's this..." Look closely, and you're like, "Oh wow, this is not supposed to be there." And then you keep looking at it and you're like, "This looks really weird." And then you see that it's actually doing some malicious things and trying to evaluate some code or taking output from the outside, I mean, some input from outside, you can call it and give it code to run. Justin Channell: Well, Krasimir, thanks for coming on and talking to us for today. Krasimir Konov: Yeah. Thank you. Thank you. I'm so happy. I'm glad I was able to do this podcast and I can't wait to do another one. Justin Channell: Yeah, we'll have you on again. Thanks. Krasimir Konov: Thank you. Justin Channell: Thanks again to Krasimir for joining us here on the Sit Down. We'll be back with another episode next month. So be sure to subscribe on Apple podcasts, Spotify, Stitcher, or any podcasting platform. Also, be sure to follow us on social media at Sucuri Security and check us out at sucuri.net. That's S-U-C-U-R-I.net. I'm Justin Channell, And this has been the Sucuri Sit Down. Stay safe out there.](https://blog.sucuri.net/wp-content/uploads/2020/05/20-sucuri-podcast-blog-post_blog_image-390x183.jpg)
Justin Channell
Kyle Knight
Sucuri Malware Research Team
Fernando Barbosa
Rianna MacLeod
Marc Kranat
Antony Garand
Krasimir Konov