Network Outage

UPDATE: Issue has been resolved. Please see timeline below for details.

One of the data centers we currently use is experiencing an unusual network level outage. This is impacting a couple of our external website properties, specifically the Sucuri Login area and SiteCheck.

Rest assured that none of the monitors scanning your sites are affected, only the servers housing our external facing properties. We’re working with the data center and network provider to better understand the issue. The minute we learn more we will pass it on.

This will impact our ability to:

  • Respond to your support inquiries
  • Perform cleanups

We sincerely apologize for the inconvenience. As we learn more we will pass it on.

Please direct any questions or concerns to info@sucuri.net.

Timeline

8.31.12 12.42pm PST – Data Connectivity Issues (Affecting User dashboard login, SiteCheck)



8.31.12 12:52pm PST – Network Provider update: NAC has informed us of a power issue affecting at least some portion of the datacenter. As soon as power is restored we are poised to execute our recovery procedures to all affected systems.


8.31.12 1.06pm PST – Data Connectivity Restored. Power restored at datacenter.

About Tony Perez

Tony works at Sucuri. His passion lies in educating and bringing awareness about online threats to business owners. He spends his time giving presentations and writing content that everyday website owners can appreciate. His passions revolve around understanding the psychology of bad actors, the impacts and havoc hacks have on website owners, and thinking through the evolution of attacks. You can find his personal thoughts on security at Tony on Security and you can follow him on Twitter at @perezbox.

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