Big Spring Web Development understands the responsibility to their clients extends beyond creating a functional and attractive website. Security and stability are critical components of any online presence. The company is one of only a select few agencies in the UK that partners with WP Engine. Through this, Big Spring has solidified its position as a development agency that understands the importance of website security.
Julio Taylor and Jon Martin now run a team of 14 web strategists with over 200 Joomla and WordPress websites under their management. Their main focus is on providing solutions for their customers through evidence-based research and data.
Managing website security concerns and cleaning hacked Joomla! sites is not something they want to deal with when there are so many other priorities on deck requiring their expertise.
We spend a lot of time every month maintaining our client’s websites. The last thing I ever want to have to do is fix a hack. It’s not good use of time for my developers to be fixing plugins and things.
Help for Joomla Sites
The first time Julio encountered Sucuri was in response to one of the Joomla sites being infected with attackers gaining root access to the server. After discovering one of Sucuri’s blog posts, Julio started a chat with a member from our Customer Happiness Team. They were able to explain how our systems and teams provide professional security driven by a passionate research team.
When you have four or five sites you can use ad hoc remedial services, but when you get to an agency level you have that problem times 200 – not just people to fix it – you need an army to fix it.
The team helped Julio sign up quickly and open a Malware Removal Request. Within 30 minutes the Incident Response Team had cleaned the site and provided an assessment along with recommendations to completely secure their sites.
It’s not technology you’re selling, it’s expertise. The fact that people will look after you and take care of you, respect you, and help you rather than a bot… because that’s not actually what happens, there’s a level of human intervention – an actual expert that actually knows.
Having heard of Sucuri through their partnership with WP Engine, this experience became the evidence needed to put their trust in an ongoing relationship. Big Spring Web Development knew they had to have a robust security provider and found everything they were looking for.
When you have so many clients and so many websites you can’t look at everything all the time, so we need someone proactively checking that on our behalf. Another thing we like is that Sucuri knows about security issues in advance before they become a problem.
Several of Big Spring Web Development’s clients run enterprise sites on Joomla. These sites can’t afford to fall victim to hacks. Because of this, Julio and team decided to implement the Sucuri Firewall and block exploit attempts. These attempts are logged in the Sucuri dashboard, which allows Julio and his team to keep tabs across his client sites and review security issues flagged by the monitoring platform.
The attacks stopped immediately because of the way Sucuri was able to filter bot traffic and identify it wasn’t human. Sucuri’s filters, proxies, and firewalls immediately stopped it, and for a very low cost. This gave us time to build a completely new secure website which no longer has that problem.
The Agency plan is a perfect fit for Big Spring Web Development because of the dedicated emergency response services and proactive monitoring and protection platforms. The added security measures ensure that clients are happy and associates their company with market leaders in security.
For us, as a web provider, we are responsible for all of our clients’ security policies and you guys are our safety net for us. It’s a powerful thing to rely on Sucuri, say we really need your help, and every time you deliver. You’ve never had a case and said you can’t help us with that.
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